First, we listen to you. Successful engagements always involve clear communication and a deep understanding of the client’s business situation. Then we study your customers, paying special attention not only to what they say, but what they do and where they click. All HUGE designers are passionate observers of how real-life users interact with products and websites.

Most likely your project has many important business goals, with various levels of priority and difficulty. HUGE has been the central planning and product definition hub for some of the largest and most complex projects online. We’ll carefully study your technical and content constraints, and help you rank everything into an actionable roadmap that can drive the design process.

In this phase, solutions come into view. In essence, we take our detailed understanding of your customers and start solving their problems in a way that leverages the strengths of your business. We continue to discover fresh solutions as we define the conceptual design. The best answers are not always what we expected them to be.

Today, most websites resemble complex software products, and require painstaking definition before any development can realistically begin. We sometimes like to say “if the specifications aren’t clear, the design doesn’t exist.”

Depending on the client’s level of technical expertise and resources, our involvement in development can be minimal or comprehensive. In all cases, HUGE delivers famously detailed and clear designs and specifications, and provides ongoing support for development. HUGE’s technical capabilities include client- and server-side development, e-commerce, content management systems, and CRM.

We make sure that designs are ready before they launch. All user testing, quality assurance, and reviews are conducted within HUGE’s testing environment, a site to which clients have access. When all development is complete, we work with the client’s internal IT department to deploy and launch the site at a live production environment.

It’s not always possible, or smart, to do everything at once. We work with you to make changes that have the most effect first, and provide for how a solution may grow in the future. We also guide that growth, by continuously evaluating the effectiveness of designs and building on their successes, increasing your ROI.